FAQs

  • A non-refundable session fee is required to secure your booking. Your session is confirmed once full payment is received.

  • Gift vouchers cover the base session fee only. Add-on services are not included. Vouchers are non-refundable and cannot be exchanged for cash or credit.

  • You can reschedule once with at least 14 days’ notice — your session fee will be moved to the new date.
    Cancellations made less than 14 days before your session will forfeit the session fee, which will be converted into studio credit valid for 6 months.

  • Final edited images are delivered within 7–10 business days of your selection. Printed artwork (if purchased) takes an extra 3–5 business days for production.

  • We typically capture 300-400 photos during the session. Full gallery purchase ranges from AUD $399–$499 (depending on package). We do not provide RAW images under all circumstances.

  • If a technical issue occurs (like corrupted files), we’ll offer a re-edit or re-shoot. Refunds are not available for change of mind, appearance, or pet behaviour.

  • Yes, outdoor sessions are available by appointment. Outdoor photography starts at 399 AUD per hour (Melbourne metro area).

  • Yes.

    • Pet photo: AUD $35 each

    • Portrait or group photo: AUD $49+ each

    • advanced editing: +AUD $15 each

    Basic Retouch: color correction, exposure/lighting balance, skin/fur touch-ups, and minor adjustments.

    Advanced Editing: background change, composite work, image extension, creative effects, and detailed photo manipulation. (ideal for commercial use)